Privacy Policy

1 Introduction

At SkyClin, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data when you interact with our platform and services.

By registering as a member or using our services, you agree to the practices described below.

2 Definitions

Personal Data:

Any information which identifies an individual or information relating to an individual who can be identified (directly or indirectly) from that data alone or in combination with other identifiers we possess or can reasonably access. For example, Personal Data can include your name, date of birth and passport number. However, Personal Data does not include anonymous data or data that has had the identity of an individual permanently removed.

Processing or Process:

Any activity that involves the use of Personal Data. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organizing, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transmitting or transferring Personal Data to third parties.

3 Who We Are

SkyClin is a membership-based medical travel platform operating in Jordan. We facilitate medical professionals in accessing travel-related benefits and coordinating with partner airlines for in-flight medical readiness.

4 What Data We Collect

We may collect the following types of personal data:

Identity Information:

Full name, date of birth, medical license or degree, specialty/subspecialty, and nationality.

Contact Information:

Email address, phone number, and address.

Profile Data:

Includes your username, password, feedback and survey responses.

Professional Verification:

Copies of your medical credentials, certificates, or IDs for eligibility confirmation.

Travel Details:

Booking history, seat numbers, travel partner info (if applicable).

Financial Data:

Includes bank account and payment card details.

Platform Usage Data:

Login dates, membership tier, and interaction history.

Technical Data:

Device type, browser, IP address, and cookies.

Important: If you fail to provide Personal Data, where we need to collect Personal Data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In these circumstances, we have the right to cancel or refuse to accept your membership request or flight booking, and we will notify you if this is the case at the time.

5 Your Duty

It is important that the Personal Data we hold about you is accurate and up-to-date. It is your obligation to keep us informed if your Personal Data changes during your relationship with us.

6 How We Use Your Data

We will only use your Personal Data as permitted by law. Most commonly, we will rely on the following types of lawful basis to process your Personal Data:

  • Verify your eligibility and process your membership.
  • Facilitate your flight bookings and communicate with partner airlines.
  • Identify you to flight crews for safety and coordination purposes.
  • Manage your profile, travel history, and membership status.
  • Provide access to member-exclusive content and educational material.
  • Contact you with essential updates related to your account or services.
  • Ensure compliance with legal or regulatory requirements.

8 Data Sharing

SkyClin does not sell your personal data. However, we may share your data with:

  • Airline partners, for ticketing, travel coordination, and onboard identification.
  • Authorized service providers, who support our operations (e.g., IT infrastructure, support teams).
  • Government or regulatory authorities, if legally obligated to do so.
  • Third parties, only within the scope of delivering SkyClin-related services, and always under strict confidentiality.

We may also use aggregated or anonymized data for analytics, research, or business development purposes.

9 Providing Personal Data on behalf of other passengers

By providing us with Personal Data, including Special Categories of Personal Data, relating to other passengers on your booking, you are representing that you have their authority to provide their Personal Data to us and to consent to their Personal Data being collected and processed for the specified purposes. SkyClin is entitled to rely upon such representations.

10 Data Retention

Your personal data is retained only for as long as necessary to fulfill the purpose for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Inactive member accounts may be archived or deleted after 12 months of inactivity, unless longer retention is required by law.

11 Your Legal Rights

Under certain circumstances, you have the following rights under data protection laws in relation to your Personal Data:

Access

Request a copy of your personal data.

Rectification

Correct inaccurate or incomplete data.

Erasure

Request deletion of your data, under certain conditions.

Restriction

Limit how your data is processed.

Portability

Receive your data in a structured, machine-readable format.

Objection

Object to certain types of data processing.

Withdrawal of Consent

Withdrawal of any of your prior consents for data processing.

12 Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes encrypted storage, access controls, and secure communication protocols.

14 Cookies & Tracking Technologies

We may use cookies or similar technologies to enhance your experience and understand how users interact with our platform. You will be notified and asked for consent (where required) upon visiting our site.

15 International Transfers

If we process or transfer your data outside your country (e.g., to trusted third-party providers), we ensure that such transfers are protected through adequate safeguards in compliance with applicable laws.

16 Changes to This Policy

SkyClin may update this Privacy Policy from time to time. We will notify you of any material changes by email or a notice on the platform. Your continued use of SkyClin after such changes constitutes your acceptance of the updated policy.

17 Contact Us

If you have questions about this policy or how your data is handled, please contact us on