Privacy Policy
1 Introduction
At SkyClin, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data when you interact with our platform and services.
By registering as a member or using our services, you agree to the practices described below.
2 Definitions
Personal Data:
Any information which identifies an individual or information relating to an individual who can be identified (directly or indirectly) from that data alone or in combination with other identifiers we possess or can reasonably access. For example, Personal Data can include your name, date of birth and passport number. However, Personal Data does not include anonymous data or data that has had the identity of an individual permanently removed.
Processing or Process:
Any activity that involves the use of Personal Data. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organizing, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transmitting or transferring Personal Data to third parties.
3 Who We Are
SkyClin is a membership-based medical travel platform operating in Jordan. We facilitate medical professionals in accessing travel-related benefits and coordinating with partner airlines for in-flight medical readiness.
4 What Data We Collect
We may collect the following types of personal data:
Identity Information:
Full name, date of birth, medical license or degree, specialty/subspecialty, and nationality.
Contact Information:
Email address, phone number, and address.
Profile Data:
Includes your username, password, feedback and survey responses.
Professional Verification:
Copies of your medical credentials, certificates, or IDs for eligibility confirmation.
Travel Details:
Booking history, seat numbers, travel partner info (if applicable).
Financial Data:
Includes bank account and payment card details.
Platform Usage Data:
Login dates, membership tier, and interaction history.
Technical Data:
Device type, browser, IP address, and cookies.
Important: If you fail to provide Personal Data, where we need to collect Personal Data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In these circumstances, we have the right to cancel or refuse to accept your membership request or flight booking, and we will notify you if this is the case at the time.
5 Your Duty
It is important that the Personal Data we hold about you is accurate and up-to-date. It is your obligation to keep us informed if your Personal Data changes during your relationship with us.
6 How We Use Your Data
We will only use your Personal Data as permitted by law. Most commonly, we will rely on the following types of lawful basis to process your Personal Data:
- Verify your eligibility and process your membership.
- Facilitate your flight bookings and communicate with partner airlines.
- Identify you to flight crews for safety and coordination purposes.
- Manage your profile, travel history, and membership status.
- Provide access to member-exclusive content and educational material.
- Contact you with essential updates related to your account or services.
- Ensure compliance with legal or regulatory requirements.
7 Legal Basis for Processing (under GDPR)
If you are located in the EU/EEA, we process your data based on:
Contractual necessity:
To provide the services you signed up for.
Legitimate interests:
To improve our platform and protect our members.
Legal obligations:
When required to comply with applicable laws.
Consent:
Where explicitly required (e.g., for marketing or optional features).
8 Data Sharing
SkyClin does not sell your personal data. However, we may share your data with:
- Airline partners, for ticketing, travel coordination, and onboard identification.
- Authorized service providers, who support our operations (e.g., IT infrastructure, support teams).
- Government or regulatory authorities, if legally obligated to do so.
- Third parties, only within the scope of delivering SkyClin-related services, and always under strict confidentiality.
We may also use aggregated or anonymized data for analytics, research, or business development purposes.
9 Providing Personal Data on behalf of other passengers
By providing us with Personal Data, including Special Categories of Personal Data, relating to other passengers on your booking, you are representing that you have their authority to provide their Personal Data to us and to consent to their Personal Data being collected and processed for the specified purposes. SkyClin is entitled to rely upon such representations.
10 Data Retention
Your personal data is retained only for as long as necessary to fulfill the purpose for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
Inactive member accounts may be archived or deleted after 12 months of inactivity, unless longer retention is required by law.
11 Your Legal Rights
Under certain circumstances, you have the following rights under data protection laws in relation to your Personal Data:
Access
Request a copy of your personal data.
Rectification
Correct inaccurate or incomplete data.
Erasure
Request deletion of your data, under certain conditions.
Restriction
Limit how your data is processed.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to certain types of data processing.
Withdrawal of Consent
Withdrawal of any of your prior consents for data processing.
12 Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes encrypted storage, access controls, and secure communication protocols.
13 Third Party Links
This website may include links to third-party websites, plug-ins and applications which are not maintained or controlled by SkyClin. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you look at other websites, we encourage you to read the Privacy Policy of every website you visit.
15 International Transfers
If we process or transfer your data outside your country (e.g., to trusted third-party providers), we ensure that such transfers are protected through adequate safeguards in compliance with applicable laws.
16 Changes to This Policy
SkyClin may update this Privacy Policy from time to time. We will notify you of any material changes by email or a notice on the platform. Your continued use of SkyClin after such changes constitutes your acceptance of the updated policy.
17 Contact Us
If you have questions about this policy or how your data is handled, please contact us on