Refund & Cancellation Policy - v1.0

At SkyClin, we strive to provide transparency and clarity regarding our refund and cancellation policies. By becoming a member or making any purchase through our platform, you agree to the terms outlined below.

1 Membership Fees

SkyClin offers three types of memberships: Basic (Free), Premium, and Premium Plus. Each tier has distinct policies regarding payments and refunds:

1.1. Basic Membership – Verification Fee

  • Basic membership is free of charge. However, new applicants are required to pay a one-time verification fee as part of the account validation process.
  • This verification fee is 50% refundable and may be redeemed only after the member successfully books and completes their first flight ticket through SkyClin.
  • If the member fails to meet the eligibility criteria (e.g., cannot provide valid proof of medical credentials), the verification fee will not be refunded.
  • No refund will be granted in cases where the member does not proceed with booking, cancels the account voluntarily, or is terminated due to a breach of terms.

1.2. Premium and Premium Plus Memberships

  • Premium and Premium Plus memberships are billed on an annual basis and are considered non-refundable once payment is processed.
  • By subscribing to either of these tiers, members acknowledge that the payment is final and that no partial or full refund will be issued under any circumstances, including but not limited to:
    • Voluntary cancellation before the end of the membership period.
    • Inactivity or lack of use.
    • Account termination due to policy violations.

1.3. Travel Tickets and Services

  • All flight tickets issued through SkyClin are subject to the refund and cancellation policies of the respective partner airlines from which the tickets were issued.
  • SkyClin does not control or influence airline refund policies, ticket conditions, or fare rules.
  • Refund eligibility for tickets (if applicable) will depend on:
    • The ticket class or fare type selected.
    • The airline’s own terms regarding cancellations, changes, or no-shows.
  • In case of a refund request, SkyClin will facilitate communication with the airline on the member’s behalf but cannot guarantee a successful refund or specific timeline.

2 Cancellation Policy

2.1 Membership Cancellation

  • Members may choose to cancel their membership at any time by contacting SkyClin at support@skyclin.com
  • Cancellation of any membership tier will not result in a refund, in accordance with the refund policy outlined above.
  • Access to benefits will remain active until the end of the paid membership period (for Premium or Premium Plus members), unless the account is terminated for a violation of SkyClin's Terms & Conditions.

2.2 Flight Ticket Cancellation

  • Requests to cancel flight tickets must be submitted in writing to SkyClin, and are subject to the cancellation policy of the issuing partner airline.
  • Cancellation fees, fare differences, and refund eligibility (if any) will depend entirely on the fare class and the airline’s rules.
  • SkyClin does not charge any additional cancellation fees beyond those applied by the airline.

3 General Provisions

  • All approved refunds will be processed to the original method of payment, unless otherwise stated.
  • Processing times may vary depending on the payment provider, airline, or issuing bank. SkyClin is not liable for any delays outside its control.
  • SkyClin reserves the right to update this Refund Policy at any time, and such changes will take effect immediately upon publication on our website.

4 Contact Us

For inquiries related to refunds or cancellations, please contact us at:

support@skyclin.com